Realization of an Efficient Logistics Center

The deliveries are divided into small parts, large parts and finished goods and prepared for storage by the responsible employees at the workstations.

Small parts, such as rails, are repacked into uniform containers, transported fully automatically via a conveyor line to an automatic small parts warehouse and stored there.

Single-variety pallets, such as those with cut-resistant pants, are transported directly to the high-bay warehouse and stored.

Finished goods, such as chainsaws, are also transported and stored in a high-bay warehouse.

STIHL dealers offer professional advice, individual instruction and comprehensive service.

Many products are available immediately from the specialist dealer. Products that are not in stock are delivered to the dealer by the STIHL sales center within 24 hours.

The dealer's ordering system ensures an optimum process and smooth handling. As a result, the order arrives at the specialist dealer the next day.

The electronic order is further processed fully automatically in the ERP system at STIHL and transferred to the warehouse management system.

The cartons calculated for this order are automatically erected, labeled and routed to the appropriate picking areas. During order processing, the picking areas are continuously replenished. Parallel to replenishment, the retailer's order is forwarded to the appropriate picking areas.

In the Pick by Light area, the employee is guided to the correct storage compartment by an eye-catching light. He picks and confirms the displayed quantity.

The specialist dealer fits the chain, bar and chain guard to the chainsaw and hands over the saw in a ready-to-use condition. Instructing the customer on his new products is part of the service that only the specialist dealer offers.

The quality of the products, the quality of the logistics service and the quality of the specialist dealers ensure customer satisfaction and the success of the company.