With our remote service, we offer customers competent and rapid support in the event of faults by analysing and identifying the corrective measures promptly via remote access to your intralogistics systems.
To help us, we have a team of trained control system and software specialists on hand around the clock, allowing us to respond to any potential problem with skilled expertise and experience. We can adapt access times to our remote support, and the response times you need, to your requirements.
In addition to classic remote service, our digital services, such as GEBHARDT SmartGlass and the Galileo IoT® platform, provide a high level of additional support options for more repaid and detailed fault analysis.
Our aim is to ensure maximum system availability!
Advantages and Benefits
- Guaranteed response time in the event of a fault
- Reduced downtime
- Shorter repair times
- Improved availability
- Professional fault analysis
- Troubleshooting support
- Central point of contact
A fault can quickly have far-reaching consequences for a customer’s business, so we seek to make access to our remote service as straightforward as possible. Regardless of the type of problem that you face, you can always reach our remote support team on the same number: +49 (0)7261 939 111
Our service desk colleagues will record your fault and immediately endeavour to isolate potential causes. A ticket will then be created, and you will receive an automatic notification giving you the ticket number and other details of the ticket.
Our remote support team will receive your ticket immediately for processing.
The response time and desired remote service period are individually adapted to your requirements. We would be happy to advise on what might be suitable, please get in touch.
The on-site service is an additional option that gives you the option of having a service technician come to you within a fixed period of time in the event of a fault.
Here too, we always adjust the boundary conditions to your requirements, and would be happy to advise.
The annual flat rate for the hotline contract covers both the on-call service within the agreed response time and agreed period and the hotline hours themselves. The contract price is a flat-rate price that includes all hotline hours. Only on-site deployments that come about following a hotline call will be billed separately, as well as changes to an existing control system.
From the idea to the realisation – we create your customised solution tailored to your personal requirements.