GEBHARDT SmartGlass
Innovative Remote Service for Your Intralogistics System
The GEBHARDT Visual Support Software revolutionises the recording and rectification of faults in your material flow system. A communication process supported by the latest technology between the GEBHARDT Visual Support team and your maintenance ensures faster and more efficient help in the event of faults on the system.
The GEBHARDT Visual Support Software enables direct communication between you and a GEBHARDT employee via video. You can either use the GEBHARDT SmartGlass, your mobile phone or a tablet.
The service product GEBHARDT SmartGlass is a pair of data glasses with access to an augmented reality platform. With the help of the camera built into the end device, GEBHARDT experts get a live view of the potential source of the fault, which increases the quality of the fault analysis and enables direct troubleshooting together with your maintenance staff. The guided troubleshooting process is also significantly supported by the augmented reality function, with the help of which your maintenance staff are also provided with relevant information such as maintenance documents, training documents, technical information and live overlays of technical data directly in the field of view as required. This means that all information is always available to you, wherever you are.
Technical Features
- Reduced downtime
- Faster ROI
- Efficient help for your personnel on site.
- Remote training
- Integration into the existing ERP system
- Integration into the existing CRM system
- Immediate availability of all customer information
- Increased support quality on our hotline
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From the idea to the realisation – we create your customised solution tailored to your personal requirements.